PRESS THE PANIC BUTTON
Website down?
Emails stopped working?
Locked out of WordPress?
Something just isn't behaving?
Don't panic.
We'll help you figure out what's gone wrong and get you moving again.
You can also Whatsapp us for an even faster reply:
QUICK RESCUE REQUEST
IT'S PROBABLY NOT AS BAD AS YOU THINK
Most website problems turn out to have fairly straightforward causes.
A plugin update.
A hosting setting.
An expired domain.
A contact form that's quietly stopped working.
Whatever it is, we'll help you get to the bottom of it and explain everything in plain English.
No jargon.
No scare tactics.
No pressure.
WE DIDN'T BUILD YOUR WEBSITE?
That's absolutely fine.
Most of the websites we rescue weren't built by us.
You don't need to be an existing client and you don't need a Website Care plan.
If we can help, we will.
WHAT CAN WE HELP WITH?
WordPress Problems
Updates gone wrong, plugin conflicts and mysterious white screens
WEBSITE OFFLINE
If your website has disappeared, we'll help find out why.
EMAIL PROBLEMS
Contact forms, email delivery, mailbox issues and DNS headaches.
HOSTING & MIGRATION
Moving providers, changing domains or untangling complicated hosting setups.
PERFORMANCE ISSUES
Slow websites, strange behaviour or things that suddenly stopped working.
SOMETHING ELSE?
If it involves a website, ask us.
We've probably seen it before.
HOW IT WORKS
1.
Tell us what's happened.
2.
We'll investigate.
3.
We'll explain what's wrong in plain English.
4.
If you'd like us to fix it, we'll give you a clear quote before we touch anything.
HOW MUCH DOES IT COST?
Every rescue is different.
That's why we don't publish one fixed price.
We'll investigate the problem first, explain what's happened and provide a clear quote before carrying out any work.
Many smaller fixes start from £40.
No obligation.
No hidden surprises.
FAQs
Not at all.
We're happy to help whether we built your website or not.
We'll always be honest.
If the issue is outside our expertise or requires something more specialist, we'll tell you rather than wasting your time or money.
We'll always do our best, especially if your website is completely offline or your business is being affected.
Absolutely.
We believe you should understand what's happened, even if you'd rather not deal with it yourself in future.
Of course.
Once everything's back up and running, we can continue to support your website through one of our Website Care plans if you'd like us to.