W
WORDPRESS PROBLEMS
Updates gone wrong, plugin conflicts and mysterious white screens.
PRESS THE
PANIC BUTTON.
Website down?
Emails stopped?
Locked out?
Something gone weird?
Don’t panic. Tell us what’s happened and we’ll help you figure out what’s gone wrong.
OR, FOR AN EVEN FASTER REPLY
WHATSAPP US
→
QUICK RESCUE REQUEST
IT'S PROBABLY NOT AS BAD AS YOU THINK
Most website problems turn out to have fairly straightforward causes.
A plugin update.
A hosting setting.
An expired domain.
A contact form that's quietly stopped working.
Whatever it is, we'll help you get to the bottom of it and explain everything in plain English.
No jargon.
No scare tactics.
No pressure.
WE DIDN'T BUILD YOUR WEBSITE?
That's absolutely fine.
Most of the websites we rescue weren't built by us.
You don't need to be an existing client and you don't need a Website Care plan.
If we can help, we will.
WEBSITE MISBEHAVING?
WHAT CAN WE HELP WITH?
404
WEBSITE OFFLINE
If your website has disappeared, we’ll help find out where it went and why.
@
EMAIL PROBLEMS
Contact forms, email delivery, mailbox issues and DNS headaches.
↑
HOSTING & MIGRATION
Moving providers, changing domains or untangling complicated hosting setups.
!
PERFORMANCE ISSUES
Slow websites, strange behaviour or things that suddenly stopped working.
?
SOMETHING ELSE?
If it involves a website, ask us. We’ve probably seen something similar before.
READYWHEN
YOU ARE
PROBLEM IDENTIFIED
HOW IT WORKS
TELL US
WHAT HAPPENED?
Send us the details, screenshots or the mildly panicked message. Whatever you have.
WE INVESTIGATE
WE’LL FIND THE PROBLEM.
We’ll take a proper look and work out what’s actually going wrong.
PLAIN ENGLISH
WE’LL EXPLAIN IT.
You’ll get a clear explanation without a wall of technical jargon or unnecessary drama.
YOUR DECISION
THEN YOU CHOOSE.
If you want us to fix it, we’ll give you a clear quote before we touch anything.
NO SURPRISES. NO MYSTERY INVOICE.
HOW MUCH DOES IT COST?
Every rescue is different.
That's why we don't publish one fixed price.
We'll investigate the problem first, explain what's happened and provide a clear quote before carrying out any work.
Many smaller fixes start from £40.
No obligation.
No hidden surprises.
FAQs
Do I have to be a Genvi Media client?
Not at all.
We're happy to help whether we built your website or not.
What if you can't fix it?
We'll always be honest.
If the issue is outside our expertise or requires something more specialist, we'll tell you rather than wasting your time or money.
Can you help today?
We'll always do our best, especially if your website is completely offline or your business is being affected.
Will you explain what went wrong?
Absolutely.
We believe you should understand what's happened, even if you'd rather not deal with it yourself in future.
Can you look after my website afterwards?
Of course.
Once everything's back up and running, we can continue to support your website through one of our Website Care plans if you'd like us to.